You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ShyLion's avatar
ShyLion
New member | Level 2
3 years ago

Samsung Galaxy S22+ app just crash to desktop

Just got a new S22+ and trying to setup Dropbox. I've updated my phone to latest firmware, fresh installed Dropbox app. It asks for login credentials, i enter them and then after a while it just crashes. After that, when i launch app again - blue Dropbox screen with Dropbox logo appears and after a while home screen returns.

What whould i do?

 

I've used this app on my Galaxy S9+ for years without problems.

  • It was "3 devices" problem. Erased unused and problem is gone.

    Though you could add a friendly message, pointing to this problem.

  • ShyLion's avatar
    ShyLion
    New member | Level 2

    It was "3 devices" problem. Erased unused and problem is gone.

    Though you could add a friendly message, pointing to this problem.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey ShyLion, thanks for posting here! 

     

    I am glad you troubleshooted this on your end, and you were able to get to the bottom of this. 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

     

    Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!