Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

rickpoet's avatar
rickpoet
Helpful | Level 6
7 years ago

Screenshot links no longer working since installing Mojave

Hi, Since installing MacOS Mojave, the automatic Dropbox copying of a screenshot link into the clipboard has stopped working. (Mojave has it's own new screenshot functionality which seems to be inte...
desktop
Mac
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey, could you please try and set the screencapture setting to Save to Desktop, and see if that does the trick?
     
    Let me know what you find! 
rickpoet's avatar
rickpoet
Helpful | Level 6

Hi,

I did try disabling and then re-enabling the screenshot option from the desktop app's preferences, but it didn't clear up / fix this issue.

I'm not sure what other info I can provide that I didn't in the initial post here. Since intalling Mojave which has it's own new screenshot functionality, the automatic copying of screenshot links to the clipboard (via Dropbox) no longer works.)

What else can I tell you? (and thank you!)

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for getting back to me on this, rickpoet, and sorry to hear that you’re also having trouble with this, Jessica D.20. 
 
Have you tried reinstalling the current stable build of the desktop app (59.4.93) too? Maybe that will do the trick. 
 
If it doesn’t, I’d kindly recommend moving this discussion to email due to account-specific info required to further investigate. In that case, I can contact you to your email address associated with your Forum profile. 
 
Let me know how it goes and we can take it from there. Thanks in advance! :grinning:
  • rickpoet's avatar
    rickpoet
    Helpful | Level 6
    7 years ago

    Hi Lusil, Thanks for the reply. I just uninstalled and then reinstalled the latest version of Dropbox (the one which automatically downloaded from the Dropbox website is version 60.3.102) And the issue is still there. (Screenshots now seem to have been taken over by Apple's new functionality in Mojave and no link is copied to clipboard.)  I did double check the Dropbox App's preferences and the "Share Screenshots..." item is checked under the Import tab. Any help would be appreciated. Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for trying that out for me, rickpoet. 
       
      In this case, I’d kindly recommend contacting Apple Support, since it seems to be OS-specific, as you mention as well:
      rickpoet wrote:

      Screenshots now seem to have been taken over by Apple's new functionality in Mojave and no link is copied to clipboard.

      They might have more info on the matter, but if you’re still experiencing some trouble with this, do let me know and I’ll make sure to get back to you as soon as possible.
       
      In any case, let me know how it goes! :nerd:
      • rickpoet's avatar
        rickpoet
        Helpful | Level 6
        7 years ago

        Thanks Lusil. I'll check Apple's support forum, but I think an official Apple technical support ticket  will result in them saying it's not their responsibility to support specific thrid party apps, but rather the third party app's responsibility to be compatible with the system. :/

        Wondering if anyone else using Mojave has experienced this issue since Mojave was released?

  • Jessica D.20's avatar
    Jessica D.20
    Helpful | Level 6
    7 years ago

    I have just tried uninstalling and re-installing the desktop app. It has not resolved the problem: my screenshots save to the dropbox folder, but it no longer copies the URL by default, I have to go to the folder, find my last screenshot, right click and copy the URL.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey, could you please try and set the screencapture setting to Save to Desktop, and see if that does the trick?
       
      Let me know what you find! 
      • Jessica D.20's avatar
        Jessica D.20
        Helpful | Level 6
        7 years ago

        Hmmmm, so now I do get the screenshot URL copied to my clipboard, but I also get an error message that pops up every single time, which I'm not sure is any less annoying :/

        This is the error message:

             Your screen shot can’t be saved.

             Cannot write file to intended destination.

        Then I have to hit OK, and THEN I can use the screenshot URL.

    • Le_Toti's avatar
      Le_Toti
      Explorer | Level 4
      7 years ago

      If you have the MacOS screenshot app save the files to desktop, the copying to the specified Dropbox folder works and links are autogenerated. Links seem to be only autogenerated if the file is saved to the desktop and includes "Screen Shot" in the name. "Screen Recording" files do not trigger the behavior.

      I've asked Dropbox support on Twitter to look into that.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!