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denis2000's avatar
denis2000
Explorer | Level 3
3 years ago

Shared Folder not visible in Windows App

Hi   I have shared a folder from my Dropbox account with a number of people.  initially, my wife viewed the folder in my account on the windows app on her PC.  However, recently, she needed to cr...
Desktop
Setting up the apps
Share
Shared Folders
Sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, Denis! Thanks for the info you’ve sent so far. 

     

    From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?

     

    Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running? 

     

    Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.

denis2000's avatar
denis2000
Explorer | Level 3

Hi Mark

Thanks for replying.  Yes, same email address used.

 

Denis

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

So she can see a file uploaded on the desktop when she looks on web?

  • denis2000's avatar
    denis2000
    Explorer | Level 3
    3 years ago

    Hi

     

    Yes - all files that I upload on the windows app on my computer are visible to her on her browser access.

     

    Denis

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi denis2000, hope you’re doing well. 

       

      If she uploads something from her own device instead, where she has signed in to the desktop app with her new account, is she able to see these files when visiting www.dropbox.com? 

       

      From what you’ve described, it sounds like she is logged in to the desktop app with her own account, but on the browser she is still signed in to your own account, which is why she can see all of your files/folders. 

       

      Let me know what you find!

      • denis2000's avatar
        denis2000
        Explorer | Level 3
        3 years ago

        Hi Nancy

        Thanks for your response.  If she makes a change in one of her folders in her desktop app, they are apparent in her browser.  I also know this, because, I can't see any of the files she has in her account (I haven't been granted access) either in my own windows app or in my browser view.

         

        Denis

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