Forum Discussion

awitzburg's avatar
awitzburg
New member | Level 2
7 years ago
Solved

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
desktop
Error Messages
Setting up the apps
cwestland's avatar
cwestland
New member | Level 2
7 years ago

Same here. Not sure what is going on...

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, thanks for this info. 
     
    Could you both try forcing the file to go local first from the context menu instead of opening it directly?
     
    A screenshot of the error message would help as well!
     
    Let me know how it goes!
    • cwestland's avatar
      cwestland
      New member | Level 2
      7 years ago

      when i right click it and go to sync and click local it appears. we have not had this issue before

    • deltat's avatar
      deltat
      New member | Level 2
      7 years ago

      Forcing the folder local allows the file to be opened w/o issue.  Smart Sync folders on two tested PC's in my office cannot open any of the files.

      • cwestland's avatar
        cwestland
        New member | Level 2
        7 years ago

        all employees using dropbox on their pcs are having this issue in our office and I have not changed any  of the admin settings since day one.

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