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Forum Discussion

awitzburg's avatar
awitzburg
New member | Level 2
6 years ago

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Desktop
Error Messages
Setting up the apps
cwestland's avatar
cwestland
New member | Level 2

Same here. Not sure what is going on...

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there, thanks for this info. 
 
Could you both try forcing the file to go local first from the context menu instead of opening it directly?
 
A screenshot of the error message would help as well!
 
Let me know how it goes!
  • deltat's avatar
    deltat
    New member | Level 2
    6 years ago

    Forcing the folder local allows the file to be opened w/o issue.  Smart Sync folders on two tested PC's in my office cannot open any of the files.

    • cwestland's avatar
      cwestland
      New member | Level 2
      6 years ago

      all employees using dropbox on their pcs are having this issue in our office and I have not changed any  of the admin settings since day one.

  • cwestland's avatar
    cwestland
    New member | Level 2
    6 years ago

    when i right click it and go to sync and click local it appears. we have not had this issue before

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