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awitzburg's avatar
awitzburg
New member | Level 2
7 years ago

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
desktop
Error Messages
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, thanks for this info. 
 
Could you both try forcing the file to go local first from the context menu instead of opening it directly?
 
A screenshot of the error message would help as well!
 
Let me know how it goes!
cwestland's avatar
cwestland
New member | Level 2
7 years ago

when i right click it and go to sync and click local it appears. we have not had this issue before

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