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Forum Discussion
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Same here.
peterlvilim
Dropbox Engineer
Dropbox EngineerHello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Alexis G.1Super User
Kudos:sunglasses: for Dropbox Developers/Programmers for create this updated version.
Tested in 12 computers. Confirmed. This update fixed the issue.
New version of Dropbox fixed the problem! Thanks!
issuI have installed the new builds and it doesn't seems to be working, issues is still impacting our whole company
On Windows 10 - 1003 - V 17134.471
Could you please help => i have post this https://www.dropboxforum.com/t5/Error-messages/Windows-Error-message/m-p/317900#M19962
- Jay
Dropbox Staff
Marking files as local is working and it does occured on all files when it is marked on online-only.
On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working
let me know what we can do to resolve this.
- Alexis G.1
DavidENG wrote:issuI have installed the new builds and it doesn't seems to be working, issues is still impacting our whole company
On Windows 10 - 1003 - V 17134.471
Could you please help => i have post this https://www.dropboxforum.com/t5/Error-messages/Windows-Error-message/m-p/317900#M19962
Windows 1003?. There is no windows 1003.
Windows 1803 means: 03 March, 18 is 2018.
Winddows 1705 means 05 May, 17 is 2017
I meant windows - 1803
any idea how to fix it ?
