You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dsnidey
3 years agoHelpful | Level 6
Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
- 3 years agoThat’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.
dp75
Helpful | Level 6
So I started writing this post, saying 'this worked for me... ' [see below]. I finished writing, then just to be sure, tried a few final tests (having already tested successfully on 5-6 files and a few different folders). Lo and behold, something happened in the background and whatever had been fixed, is now broken again.
I'm no software engineer, but from the sequence of what I did (and what worked when, then didn't), this does not seem to be an Apple issue per se, but a Dropbox issue (and I believe one that the current implementation of sync is responsible for, as it seems like it was only after I saw Dropbox sync'ing some recent files that spotlight reverted to its former non-functioning state).
I'm back to square one, but instead of saying F-it and deleting the whole post, I'm posting in hopes this helps someone figure out how to restore this basic and crucial functionality.
#longtimelistenerfirsttimecaller
-------------
Original post:
Apologies if this solution has already been suggested, but this worked for me:
- quit Dropbox app
- removed Dropbox from mac login items
- restarted mac (confirmed that Dropbox app is not running)
- rebuilt spotlight index for Dropbox location [per https://support.apple.com/en-ie/HT201716 ]
- (I waited ~ 5 minutes to let the index start rebuilding)
- with no Dropbox app running, tested spotlight to search and open files and folders that are in Dropbox subfolders (it worked, including for the exact files that weren't working pre-workaround)
- restarted the Dropbox app
- re-tested spotlight file and folder search and open... and it still worked!
(except, then it didn't...)
planche
2 years agoHelpful | Level 5
dp75
You can revert it.
Uncheck all your folders in selective sync (dropbox settings)
Wait and check they are gone from computer
Unlink your Mac/log out in Dropbox app
Delete the Dropbox app.
Download Dropbox from their website again
Install like normally.
IGNORE THE UPDATE NOTIFICATION MENTIONED A COUPLE POSTS EARLIER
Works fine!
You can revert it.
Uncheck all your folders in selective sync (dropbox settings)
Wait and check they are gone from computer
Unlink your Mac/log out in Dropbox app
Delete the Dropbox app.
Download Dropbox from their website again
Install like normally.
IGNORE THE UPDATE NOTIFICATION MENTIONED A COUPLE POSTS EARLIER
Works fine!
- minpi2 years agoExperienced | Level 11
Could somebody confirm, that reinstalling STILL works? I did it 2 months ago, did ignore update notification and I am happy user again. My version shows a number 169.4.5684. But if I understand right, some users complain, they are not able anymore to revert, because Dropbox installs already a newest broken version directly?
- dp752 years agoHelpful | Level 6
I followed the workaround on page 1 (and have ignored the DB prompt to upgrade) and it seems to be working.
Dropbox app v170.4.5895
- glideconsultant2 years agoHelpful | Level 6
afaic: i'm out.
byebye dropboxnot only did nothing work what was suggested here (there was no way for me to not-install the dropbox-folder in library\cloudstorage).
furthermore i realized, that db lost data in the last few months. skimming through backups i found out that some folders simply and suddenly became empty a few months ago - obviously by not getting synced any more.so i transferred everything to icloud (yep ... from the ones that brought me mobileme 😉 and though its not as finder-like as dropbox used to be it does a good and searchable and launchable job - and you want nothing more from such a tool.
the only pain now:
i need to tell close to 100 actual and former project partners (yes, i've earned an awful lot of free db gb's) that i am switching and would suggest for them to do the same.bye also to this forum, which i spent a lot of time with, but which was and will not be of any use.
thx + sry
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!