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Forum Discussion

sci buzz's avatar
sci buzz
Helpful | Level 5
4 years ago

Stop saving screenshots to dropbox!

Please help!! I have been trying for hours to stop saving every screenshot to Dropbox.  I never initiated this and it's very frustrating to not find accurate advice in the help section.   There i...
Desktop
Mac
Setting up the apps
Sync
upload
  • Walter's avatar
    Walter
    4 years ago

    Thanks for the screenshot sci buzz!

    Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there sci buzz, thanks for joining our Community and sorry to hear you're having issues with this.

Did you reboot your computer at all after disabling your screenshot syncing through the app's preferences?

If you did and this still persists, please send me a screenshot of how it looks like on your end so that I can have a visual too.

Thanks!
  • sci buzz's avatar
    sci buzz
    Helpful | Level 5
    4 years ago

    Hi Walter,

     

    Yes,  I've turned the computer off and on, but the boxes were unchecked from before.  I never did the "Set up" to automatically back up my desktop to Dropbox.

     

    Here is a screenshot of my settings:

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Thanks for the screenshot sci buzz!

      Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?

    • sci buzz's avatar
      sci buzz
      Helpful | Level 5
      4 years ago

      Hi Walter - I contacted Dropbox support yesterday because it was driving me crazy, lol.  That's what they recommended and the issue is now fixed.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Glad to hear it's working now sci buzz.

        Take care and see you around the Community! 

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