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Steve541's avatar
Steve541
Helpful | Level 6
3 years ago
Solved

Stuck During Indexing and then Quitting

I recently migrated my Windows 10 installation to a new hard drive. Everything went smoothly -- except for Dropbox.   The application seems to be endlessly indexing files and becoming stuck at a sp...
desktop
Error Messages
Install
Setting up the apps
Windows
  • Steve541's avatar
    Steve541
    3 years ago

    I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

     

    Steve

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Steve541, thanks for bringing this to our attention.

 

Just for clarification, is the Dropbox folder located in the default location, or on another drive, internal or external?

 

This will help me to assist further!

  • Steve541's avatar
    Steve541
    Helpful | Level 6
    3 years ago

    Jay: On my PC it is located at C:\Users\ford_\Dropbox

     

    Steve

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      When you performed the advanced re-installation, did you also delete the local Dropbox folder while the app was uninstalled?

      • Steve541's avatar
        Steve541
        Helpful | Level 6
        3 years ago

        No, I did not delete the local Dropbox folder.

         

        Steve

         

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