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Steve541's avatar
Steve541
Helpful | Level 6
3 years ago
Solved

Stuck During Indexing and then Quitting

I recently migrated my Windows 10 installation to a new hard drive. Everything went smoothly -- except for Dropbox.   The application seems to be endlessly indexing files and becoming stuck at a sp...
desktop
Error Messages
Install
Setting up the apps
Windows
  • Steve541's avatar
    Steve541
    3 years ago

    I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

     

    Steve

     

Steve541's avatar
Steve541
Helpful | Level 6
3 years ago

Jay: On my PC it is located at C:\Users\ford_\Dropbox

 

Steve

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

When you performed the advanced re-installation, did you also delete the local Dropbox folder while the app was uninstalled?

  • Steve541's avatar
    Steve541
    Helpful | Level 6
    3 years ago

    No, I did not delete the local Dropbox folder.

     

    Steve

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi from me, as well, Steve. 

       

      Just to further isolate this, can you let me know if it’s possible that your desktop app’s syncing close to 300k files?

      • Steve541's avatar
        Steve541
        Helpful | Level 6
        3 years ago

        Nancy: I don't believe it is that high, but how can I determine the total?

         

        Indexing consistently "hangs" at 32,475

         

        Steve

         

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