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Martin T.1's avatar
Martin T.1
New member | Level 2
7 years ago

Stuck on "upgrading dropbox"

As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.

Desktop
Linux
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
  • ngtr's avatar
    ngtr
    Helpful | Level 6
    6 years ago

    Huh? That was not solved. Asking for a screenshot is not solving this problem!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey ngtr, if you’re running into the same notification, could you please let me know if you’ve tried reinstalling to the latest stable version of the desktop app (69.4.102)?
       
      If the behavior persists, could you please let me know what the Dropbox icon reads when you hover over it?
       
      Thanks!
      • ngtr's avatar
        ngtr
        Helpful | Level 6
        6 years ago
        How can I tell which version I'm running? Dropbox on Linux seems to have zero possibility to show the version. I'm installing the newest one from your website, it does not refer to the version you mention, but says 2019.02.14. I will see if the problem reoccurs.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
  • szydra's avatar
    szydra
    New member | Level 2
    6 years ago

    On Ubuntu 18.04 running:

    apt-get install libatomic-ops-dev

    solved the problem.

    • Dinsdale's avatar
      Dinsdale
      Helpful | Level 5
      6 years ago

      I thought  libatomic-ops-dev  was gcc7 based, the  libatomic1 I installed is based on gcc8.  There was no research on my part when I installed it, it was a case of "see if this works".  It did.

      I don't know how anyone else approached this but I entered "dropbox start" in a console-window and the error message made it clear what was missing.

      • szydra's avatar
        szydra
        New member | Level 2
        6 years ago

        DinsdaleFor me libatomic-ops-dev worked (no error in console), however after your post I tried libatomic1 and it worked, too.

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