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Forum Discussion
Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684
I am using DropBox V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
Hannah
Dropbox Staff
Dropbox StaffHey Bruce K.14, thanks for reaching out to us and sorry to see that you're having trouble with the Dropbox app.
You mentioned that you're getting a sync error; can you please send us a screenshot of the error, so we can investigate?
Also, can you hover your mouse over the Dropbox icon in your menu bar and let us know the exact sync status of the app?
Thanks in advance.
Is it realistic that the resolution has not been effectuated since Monday?
- Hannah
Apologies Bruce, but here on the Community we don't have a way to see if you've reached out to our support team or not, unless you provide us with the ticket number for your communication.
Since you have reached out to them, please send us the ticket number, so we can investigate this further.
Also, I was referring to a screenshot of the file info as described here, if you can get one.
Ticket 21854646
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Dear Hannah, Please let me know precisely which file you want me to screenshot. The article identifies many files.
- Hannah
Thanks for the ticket number, Bruce.
I passed your feedback along and also raised the priority of your case on my end.
I can see that a member of our team has reached out to you, so make sure you take a look and respond to them, to continue troubleshooting.
