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PDub81's avatar
PDub81
Collaborator | Level 9
11 months ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    11 months ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

PDub81's avatar
PDub81
Collaborator | Level 9
21 days ago

This syncing error with the Android app has resurfaced in the past several weeks.  Sometimes clearing the cache works, sometimes not.  The app is up to date.  What is going on?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    21 days ago

    Hi PDub81, what type of files are you updating from the Android device, and which app are you using to update them?

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      21 days ago

      Plain text, using Notepad in Windows and the in-app editor on Dropbox for Android

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        21 days ago

        Is this occurring when editing the file on either end, or just from one device to another?

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