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PDub81's avatar
PDub81
Collaborator | Level 9
11 months ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    11 months ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

PDub81's avatar
PDub81
Collaborator | Level 9
17 days ago

I'm sorry for the "undefined" comments above.  Now I'm having trouble with this website too.  I encountered the syncing error again less than an hour ago and updated the plain text file from my phone.  The "events" page shows it as "(conflicted copy)."

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Did you have the same file open on another device of yours while you were editing it on your mobile PDub81? This could explain why you're seeing a conflicted copy. 

    Also, what is your device's exact OS version and the version of the Dropbox app installed there? 

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      16 days ago

      No, the file was not open on another device.  Android OS version 14, Dropbox Android 410.2.6

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        16 days ago

        Just for clarification, was the text file open on the Dropbox site as well, or only on the mobile app while you were editing the file?

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