Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
10 months ago

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey jdr2, let's see what we can find together on this! 


First of all, you took some amazing troubleshooting steps on your end! 

 

Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things? 

 

Keep me posted!

  • jesus-angeles-from-singapore's avatar
    jesus-angeles-from-singapore
    Helpful | Level 6
    10 months ago

    i have the same issue.  signed off, restarted mac, still the same

    • jesus-angeles-from-singapore's avatar
      jesus-angeles-from-singapore
      Helpful | Level 6
      10 months ago

      I logged in via browser and I see below.  It is therefore not about my storage getting full.

       

       

      Using 1.32 TB of 2 TB storage

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago

        What version of Dropbox jesus-angeles-from-singapore ?

         

        Are you able to try a different network at all maybe via mobile tethering just to check its not your ISP blocking things? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!