We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TBat's avatar
TBat
Explorer | Level 4
3 years ago

System Tray Window shrinks every time I open it

This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's so small that it's completely unusable, as none of the text or icons are displayed anymore. I tried restarting my PC, uninstalling + reinstalling Dropbox, the problem still persists. I've never had this problem with any other system tray app.

 

Now the only way I can see options like Pause Syncing and Preferences is by right-clicking the system tray icon. Does anyone have any idea what could be causing this?

 

Desktop
Dropbox Plus
Windows
  • Hannah's avatar
    Hannah
    2 years ago

     Hi Darryl!

     

    We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). 

     

    Let us know if you can still spot this issue after upgrading it. 

     

    Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey TBat, thanks for bringing this to our attention.

     

    This is quite weird. The thing is that the window that opens when you click on the Dropbox icon, is not re-sizable and cannot be moved.

     

    So, is it possible that you made any changes to your display settings recently? Like zooming in on your screen perhaps?

     

    Also, right and left-clicking on the Dropbox icon, should show you the same window. Can you send me a screenshot of the options you see when you right-click on it?

     

    Thanks!

    • TBat's avatar
      TBat
      Explorer | Level 4
      3 years ago

      Thank you for your response, Hannah 

      When I left-click I get shrunken tray window shown in my initial post. When I right-click the Dropbox app icon I get the taskbar options instead, as if the icon itself isn't registering the click. Shift-left clicking the icon is the only way I can pull up the Dropbox menu.

       

      My system > display scale has been set to 125% for years, I tried resetting it to 100% but the problem persists.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey TBat, sorry to jump in  here, but can you clarify your computer's exact OS version?

         

        Have you updated it recently or did you install any 3rd party apps perhaps? 

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!