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Forum Discussion

sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
8 years ago

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
Desktop
Install
  • Ed's avatar
    Ed
    8 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
teekoo's avatar
teekoo
New member | Level 2
8 years ago
sadiemaygj wrote:

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

I don't think so. I'm having the same issue with just one personal account.

  • sadiemaygj's avatar
    sadiemaygj
    Helpful | Level 5
    8 years ago

    Any ideas? It would be great if the offline installer link worked

    • morpheusmorph's avatar
      morpheusmorph
      New member | Level 2
      8 years ago

      I'm having the same problem. Nothing works. 

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