We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
8 years ago

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
Desktop
Install
  • Ed's avatar
    Ed
    8 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
helleskotta's avatar
helleskotta
New member | Level 2
I had the same problem, but it seems to work with an offline file.
Michido's avatar
Michido
Helpful | Level 5
8 years ago
but the problem now is that you cannot download the offline installer....
  • hughod's avatar
    hughod
    New member | Level 2
    8 years ago

    Seems to be working now :-)

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!