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Forum Discussion

ScottyF's avatar
ScottyF
Helpful | Level 6
6 years ago

The "signature" function in the app on my iPad isn't working, any ideas?

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
Mobile
Setting up the apps
  • ScottyF's avatar
    ScottyF
    6 years ago
    Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste  a Dropbox shared link to the video, whenever you get the time. 

After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting. 

Thank you for your patience! 

ScottyF's avatar
ScottyF
Helpful | Level 6
6 years ago
Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for keeping us in the loop, ScottyF! Glad to hear that all's well. :relieved:

    If you have any other questions in the future, just give us a nudge. 

    In the meantime, have a lovely day ahead!

  • Klix88's avatar
    Klix88
    Explorer | Level 4
    6 years ago

    My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox :)

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hope my comment finds you using the signature feature and having a productive week! :grin:

    Thanks for getting back to this thread to post about the solution Klix88 . :white_check_mark: 

    See you around in Community! 

  • jbsts's avatar
    jbsts
    Explorer | Level 3
    6 years ago
    thanks very much

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