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Forum Discussion

Puttichote's avatar
Puttichote
Explorer | Level 4
2 years ago

There is no Offine and Online icon next to file. I'm using Macbook Air M1 | macOS Ventura 13.4

My dropbox version is 175.4.5569

 

I read many issues about this and tried it already.

I've allowed Full disk access and accessibility already.

I've tried quit dropbox and relaunch finder but still not show.

I uninstalled and reinstalled still not work.

Any suggest please

 

  • Hey Puttichote, let's jump right into this! 

     

    It might sound trivial, but have you tried restarting your device at all? When did you first notice this behavior? 

     

    Also, in case you're using any third-party apps, can you completely quit and close these service applications, such as Google Drive, OneDrive, or others? 

     

    Keep me posted on the results!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Puttichote, let's jump right into this! 

     

    It might sound trivial, but have you tried restarting your device at all? When did you first notice this behavior? 

     

    Also, in case you're using any third-party apps, can you completely quit and close these service applications, such as Google Drive, OneDrive, or others? 

     

    Keep me posted on the results!

    • Puttichote's avatar
      Puttichote
      Explorer | Level 4

      Hi @Megan Thank you so much for your supported. The problem solved by quit Google Drive. You saved my life 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Fantastic news Puttichote!

         

        If you need anything else, we'll be one post away! 

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