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Pavel_G49's avatar
Pavel_G49
Explorer | Level 3
9 months ago

Trouble logging into my Dropbox desktop app after moving Dropbox folder

My local drive C got filled up so the files in my dropbox stopped syncing to my computer. I tried moving the Dropbox to other drive , but it seems i didn’t move it appropriately and the Dropbox stopp...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    9 months ago

    Hey Pavel_G49 - sorry to jump in here, but could you try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

     

    If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well. 

Pavel_G49's avatar
Pavel_G49
Explorer | Level 3
I have tried the advanced reinstall and it did help to successfully install the app thankfully but the problem now is the app doesn’t open it just keeps redirecting to the web browser i.e “the app doesn’t open “ . After the installation and you click OPEN SIGN IN on the welcome to Dropbox page it redirects you to a webpage with the icon written OPEN DROPBOX which I clicked it brings me back to the Dropbox welcome page “leave this screen open. A sign in prompt will appear “. It’s being repeating itself like that all through I tried restarting the laptop but the same situation, the app doesn’t seem to open it just keeps redirecting to web browser all over again.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Pavel_G49 - sorry to jump in here, but could you try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

 

If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well. 

  • Pavel_G49's avatar
    Pavel_G49
    Explorer | Level 3
    9 months ago
    Thanks for assistance.. restarted the system on safe mode and it’s working now 👍

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