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Forum Discussion
trouble signing into my account
I was having trouble accessing files through dropbox as they weren't syncing on the desktop app but I could see they were on the website, so I uninstalled the dropbox app and installed it again and n...
I can access my Dropbox files via my desktop and everything seems to be syncing fine. However, when I attempt to log in via browser today (Mac OS) I received the "There was a problem completing this request" error. This occurs as soon as I hit the last character on my email address, before I hit login or enter my password. The problem persists on other browsers, other devices, and on my phone when disconnected from my WiFi. I can log in fine on my personal account, it is my work business account that is affected. Interestingly, when I type in colleagues emails to log in (again, before entering passwords) I receive the same error. However, I have checked and none of them have the same issue when they try it on their devices. I'm very confused, can anyone help?
- Walter
Dropbox Staff
Hi there confused123, sorry to hear you're having issues with this.
If this persists after rebooting your computer and router, could you clear your browser's cache and try once more?
If you still get the same results, please send us a screenshot so that we can have a visual too.
Thanks!
I have rebooted my computer and router. I had already cleared my cache but I have done this again. Below is a screenshot of what I see once I type in my email address. If I press continue it loads indefinitely and the same error message displays.
