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Adrian T.10's avatar
Adrian T.10
New member | Level 2
2 years ago
Solved

ubuntu 23.10 stopped working "isn't running / is already running"

Been using dropbox on ubuntu desktop for years, sometime late last week it stopped working.  Phone app is uploading photos, I can login to web browser and see photos, but on the desktop ubuntu system...
desktop
Dropbox Basic
Install
Linux
  • Jay's avatar
    Jay
    2 years ago

    Hi Adrian T.10, thanks for messaging the Community!

     

    When you reinstalled the app, did you perform an advanced reinstallation of the app?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Adrian T.10, thanks for messaging the Community!

 

When you reinstalled the app, did you perform an advanced reinstallation of the app?

 

This will help me to assist further!

  • Adrian T.10's avatar
    Adrian T.10
    New member | Level 2
    2 years ago

    Thanks Jay, I thought I'd managed to completely remove it the two or three other times, but that seems to have made it work.  Only minor problem encountered was that each time it reinstalled it used a new license (stupidly not realising it was the same system), so each time I had to manually go to the website and delete the previous one to get back a device I could use

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