You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Unic0's avatar
Unic0
Explorer | Level 3
8 years ago

Unable to access preference menu on linux

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.   See below :     What should I do ?   Regards,   U
Linux
Security
Setting up the apps
  • maximecb's avatar
    maximecb
    7 years ago

    I found how to fix it. I'm on xubuntu 18.04. There is a new indicator plugin that you have to ask for the task bar. With the new indicator plugin, the dropbox icon works, but not with the default indicator plugin.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Sorry to hear that you can’t access the Preferences menu willows. Can you let me know of your current configuration? Also, have you tried following the steps I’ve posted to Unico in the first page of this thread, in order to re-install the Dropbox application anew?
 
Please do let me know of the results you get & your findings & I’ll do my best to further advise you in the matter. Thanks in advance! 
maximecb's avatar
maximecb
New member | Level 2
7 years ago

Same problem here on Ubuntu 18.04 LTS. There is definitely something wrong with the plugin. Please fix it.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey maximecb, would you mind sharing some more details with us here in regards to your configuration & the troubleshooting steps you’ve followed so far, in order to make sure I’m following-up with you on the right thing? Thanks in advance!

    • maximecb's avatar
      maximecb
      New member | Level 2
      7 years ago

      I found how to fix it. I'm on xubuntu 18.04. There is a new indicator plugin that you have to ask for the task bar. With the new indicator plugin, the dropbox icon works, but not with the default indicator plugin.

      • Kleajmp F.'s avatar
        Kleajmp F.
        Helpful | Level 7
        6 years ago

        So can you tell us what plugin? How to find/install it?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!