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Forum Discussion

G B's avatar
G B
New member | Level 2
2 years ago

Unable to login to desktop app on macos ventura 13.1 : "You're using an old version of Dropbox"

I've downloaded the latest version from dropbox.com/downloading, and this error message persists whilst not allowing me to login. any help is much appreciated!

 

 

Desktop
Error Messages
Install
Mac
  • Walter's avatar
    Walter
    2 years ago

    Hey G B, sorry to hear about this.


    Can you please try the offline installer from this page and let me know how it goes?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey G B, sorry to hear about this.


    Can you please try the offline installer from this page and let me know how it goes?

     

    Thanks!

    • G B's avatar
      G B
      New member | Level 2
      2 years ago

      thank you Walter, that worked!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear that and thanks for keeping me in the loop too G B 

         

        See you around the Community and take care!

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