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Forum Discussion
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Walter
Dropbox Staff
Dropbox StaffHey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?
Could you try the following steps and let me know if they helped?
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
- Resolved! Thank you 🙂
I had the same problem after upgrade to MacOS Monterey 12.01. This solved it. Thank you.
its working
many thank!
- WalterGlad to hear this helped!
See you around the Community and enjoy the remainder of your week!I'm getting the same error on my PC. Any suggestions for how to fix it? I was out of town for a week and came back to this, so I don't know what changed. I do believe there was a Windows update on Jan 11 which may have caused it. I'm running Windows 7. I have the error log that was generated if that helps.
This worked perfect. Thank you so much.
Sorry but I still have the same issue even with these differents steps :
bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 8e0cffc8-6842-5048-9043-4287c605a8e1
pid: 4226
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/emiliendurif'
appdata: '/Users/emiliendurif/.dropbox/instance1'
real_path='/Users/emiliendurif/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/emiliendurif/Dropbox'
real_path='/Users/emiliendurif/Dropbox'
mode=0o40700 uid=700 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
real_path='/private/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
PermissionError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 724, in _on_register_host_success
File "dropbox/client/authentication/register_host_helper.pyc", line 900, in _handle_joining_leaving_cdm_team
File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "contextlib.pyc", line 131, in __exit__
File "dropbox/shared/error_util.pyc", line 43, in convert_error
File "six.pyc", line 695, in reraise
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'- JayHi emiliendurif, this would be related to another issue. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Jaythank you very much for your advices. The last procedure works perfectly. 🙂
Hi Walter
I tried these steps and get a pop up that states...
Couldn't start Dropbox....
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.
For more information, click the help button below...
Everything was working fine with my Dropbox until I downloaded the new update for my mac... Monterey 12.2.
- WalterSorry to hear about this kyc117 - did you try an advanced reinstall so far?
I tried doing the advance installation but that "terminal" instruction was a bit confusing. I did cut and paste into box. Still nothing worked
Hi,
I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
ThxAlx
- MeganHi AlxBzh, let's get right into it!
What is the installed OS on your device?
Feel free to also send me a screenshot of the message you see on your end.
Let me know of any updates.Hi,
I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :
I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
I'd be grateful if you could help!Thx
Alex
