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Forum Discussion

jgreer001's avatar
jgreer001
Explorer | Level 4
3 months ago

Unable to view or access any of my folders/files on the Dropbox website.

Unable to open or access any of my folders. I got a new computer with windows 11 and just tried to get into dropbox. I can see all of my folders but they won't open. "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

Nothing is listed as wrong on the status page. The help center isn't helpful. So I'm here. Can you help?

  • jgreer001's avatar
    jgreer001
    Explorer | Level 4

    Problem solved. The problem was the Firefox browser. When I went to dropbox using the Microsoft Edge browser, all was fine.

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