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Forum Discussion

Lanie00's avatar
Lanie00
Explorer | Level 3
2 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?

Dropbox Vault
Mobile
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for bringing this to our attention, Lanie00.

     

    Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps?

     

    Keep me posted.

    • Lanie00's avatar
      Lanie00
      Explorer | Level 3
      2 years ago
      Hi Hannah, it doesn’t appear that version is available on the App Store at the present.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

    • Lanie00's avatar
      Lanie00
      Explorer | Level 3
      2 years ago
      I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.

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