You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Darryl M.4
2 years agoHelpful | Level 5
Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard.
I'd just started using this about 6 months ago. Sigh.
- 2 years ago
Hey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
Jay
Dropbox Staff
Thank you for your feedback and we apologize for any inconvenience caused by the deprecation of Vault on desktop.
We understand that this change may have caught some users off guard and we want to assure you that we're exploring options for addressing your concerns.
While the desktop support for Vault has been deprecated, the web interface is still available for users to access their vault data.
We appreciate your patience as we work to identify the best path forward for our users.
ddlaer0
7 months agoHelpful | Level 5
You can't compare the web interface to the ease of manipulating files and folders on macOS. It's just not workable this way 😞
- ddlaer07 months agoHelpful | Level 5
Just cancelled my Dropbox subscription. Moved all my data to iCloud. If Dropbox does not want to listen to MacOS users, so be it...
- BlackBikeMedia7 months agoHelpful | Level 5
You'd think that after their stock plunged in Feb 2024 when they made this decision that they listen to at least their shareholders. But seems that they don't even care about them. Can you imagine how much they care about the users 😒
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!