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Forum Discussion

sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
jredis's avatar
jredis
New member | Level 2
6 years ago

I cannot open my dropbox file in excel on my iphone.  I was able to open it yesterday morning but then by the evening I kept getting error messages.  I deleted and reinstalled both dropbox and excel apps and now I get the message "the folder may have been moved, renamed or deleted" that the file "is stored in an unsupported server location."  These are my notes for my private practice please HELP!

  • Nadcho87's avatar
    Nadcho87
    New member | Level 2
    6 years ago

    I have the same problem on my iPad.

    Yesterday, there was no problem and today there is...

    And if I take a look in Safari, then it is written, that I opend it for example 5 minutes ago...

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