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Forum Discussion

sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
Cardenal's avatar
Cardenal
Explorer | Level 4
6 years ago

Unable to open any of my excel files on dropbox. I last worked on them yesterday afternoon without a problem but this morning I cannot open any of them due to 
“unsupported server” error. Please help!

  • Mally1's avatar
    Mally1
    Explorer | Level 4
    6 years ago

    I have the same problem. Since I updated to IOS 12.1.4 on 2-13-19, I can no longer open any Excel or Word files in order to edit them.  This is the same problem on my iPad and my iPhone.

    • Francois17's avatar
      Francois17
      New member | Level 2
      6 years ago

      Same problem, looks like it concern devises on iOS

      It's working on my Mac

    • Cardenal's avatar
      Cardenal
      Explorer | Level 4
      6 years ago

      Same here! I usually work off of my Ipad... I’ve tried emailing dropbox but can’t seem to be able to. It has never happened before.  I’m so frustrated...

  • gc2002's avatar
    gc2002
    New member | Level 2
    6 years ago

    What version excel are you using?

     

    • RGoddard's avatar
      RGoddard
      New member | Level 2
      6 years ago

      I’m using office 365 and am having exactly the same issue on an iPad Pro, I have deleted the app and reloaded it along with rebooting the iPad and deleting and replacing Dropbox.

      • Cardenal's avatar
        Cardenal
        Explorer | Level 4
        6 years ago

        Yes...using office 365 too.. I”m pulling my hairs out trying to fix this. I haven’t been able to work all morning. Please let me know if you find a solution. I’m trying to fix it too.

  • Mark45's avatar
    Mark45
    Explorer | Level 3
    6 years ago

    I've got it too Office 365 - but on android app

  • D-P_cay's avatar
    D-P_cay
    New member | Level 2
    6 years ago

    Same issue. Working off IOS 12.1.4 on iPad Pro. Dropbox not responding?

    • Cardenal's avatar
      Cardenal
      Explorer | Level 4
      6 years ago

      ITS back!!! Working again!!!!!!!!!! 

       

      • Mark45's avatar
        Mark45
        Explorer | Level 3
        6 years ago
        Indeed it is!!

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