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Forum Discussion

durham1's avatar
durham1
Explorer | Level 3
8 months ago

Windows 11 "Couldn't start Dropbox" error.

 Dropbox has stopped working on my Windows 11 PC and as I have gone back to Basic I cannot of course speak to anyone to resolve this other than this community. I am prompted to send an error repo...
desktop
Dropbox Basic
Error Messages
  • Megan's avatar
    Megan
    8 months ago

    Hey durham1, can you also try an advanced re-install using these steps? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you checked what the text file says?

durham1's avatar
durham1
Explorer | Level 3
8 months ago

bn.BUILD_KEY: Dropbox bn.VERSION: 200.4.7134 bn.constants.WINDOWS_SHELL_EXT_VERSION: 72 bn.is_frozen: True machine_id: 0a864505-4310-478a-aa55-b4d88c60d967 pid: 15740 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Durham\\Dropbox' real_path='C:\\Users\\Durham\\Dropbox' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Durham\AppData\Local\Temp TEMP: C:\Users\Durham\AppData\Local\Temp tempdir: 'C:\\Users\\Durham\\AppData\\Local\\Temp' real_path='C:\\Users\\Durham\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8230, in main_startup File "desktop/dropbox/client/main.py", line 2866, in initialize File "desktop/dropbox/client/main.py", line 1740, in save_or_restore_installer_tag File "desktop/dropbox/client/configuration/context_aware_config_dict.py", line 43, in __setitem__ File "desktop/dropbox/gui.py", line 131, in _trace_warn_if_called_on_main_thread File "desktop/dropbox/client/config.py", line 325, in __setitem__ File "desktop/dropbox/client/config.py", line 107, in __setitem__ File "desktop/dropbox/sqlite3_helpers.py", line 339, in execute File "desktop/dropbox/sqlite3_helpers.py", line 280, in _raise_better_operational_exception File "desktop/pip/six/six-cpython-38/lib\six.py", line 696, in reraise File "desktop/dropbox/sqlite3_helpers.py", line 310, in execute sqlite3.OperationalError: attempt to write a readonly database

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey durham1, I'd be happy to help! 

     

    Would you mind trying these steps mentioned in a previous thread, in order to hopefully resolve this? 


    If the above steps don’t resolve your issue, let me know and we'll take it from there! 

    • durham1's avatar
      durham1
      Explorer | Level 3
      8 months ago

      Same result I'm afraid after commands entered as instructed 

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey durham1, can you also try an advanced re-install using these steps? 

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