You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

harsve's avatar
harsve
Explorer | Level 3
3 years ago

Windows app for s-mode not working

The windows app for s-mode does not work anymore. It freeze during the log in process. An app upgrade gone wrong?
Desktop
Error Messages
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, harsve!

     

    Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi NDawson, how are you today?

 

Can you send me a screenshot of the white pop-up screen that you see, when having to log-in?

 

Keep me posted!

ryguyone's avatar
ryguyone
New member | Level 2
3 years ago

I'm having the same issue. Here is my screenshot. 

  • NDawson's avatar
    NDawson
    Helpful | Level 5
    3 years ago

    yep, same as the other user. Here's my SS

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey ryguyone and NDawson, I've moved your posts under this thread, since they're about the same issue.

       

      Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

      • ryguyone's avatar
        ryguyone
        New member | Level 2
        3 years ago

        I turned off Microsoft Defender Firewall and back on again and it seemed to do the trick. Thank you for your help! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!