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apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
2 years ago

windows desktop app will not connect

I'm trying to connect my team account to the windows desktop app.  I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc...
Account Access
Desktop
dropbox business
Setting up the apps
  • apassy_rbn's avatar
    apassy_rbn
    2 years ago

    I had already tried that, and it failed.  Scroll up.

    Got it working:
    1.  Admin competely deleted my account, 
    2.  Uninstall ALL DB on machine.
    3.  Recreate account.

    4. Reboot, reinstall DB
    5.  Worked first time.

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for clarifying that for us apassy_rbn 

 

Could you try the offline installer from this page directly and let us know if the issue persists? 

apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
2 years ago

I had already tried that, and it failed.  Scroll up.

Got it working:
1.  Admin competely deleted my account, 
2.  Uninstall ALL DB on machine.
3.  Recreate account.

4. Reboot, reinstall DB
5.  Worked first time.

 

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