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Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago
Solved

Windows Dropbox installer won't start on Windows 10

I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and down...
desktop
Dropbox Basic
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    3 years ago

    In that case, the next step would be an advanced reinstall at this point Roger B.30

     

    Could you give it a go and let us know how it goes?

Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago

I normally use Firefox; this time, I used Chrome (Microsoft Defender disabled). I got the same result--the installer didn't start. What now?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

If you check the Task Monitor, does the process close immediately?

 

Have you tried rebooting the machine to see if this helps?

  • Roger B.30's avatar
    Roger B.30
    Collaborator | Level 9
    3 years ago

    Unfortunately, rebooting doesn't help; neither does System Restore.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      In that case, the next step would be an advanced reinstall at this point Roger B.30

       

      Could you give it a go and let us know how it goes?

      • Roger B.30's avatar
        Roger B.30
        Collaborator | Level 9
        3 years ago

        I did an advanced install, and it seemed to work. The system is uploading files right now, but it looks like quite a bit of my stuff may have disappeared.

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