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wetenhr's avatar
wetenhr
New member | Level 2
2 days ago

Windows file explorer crashes when renaming Dropbox folders/files

I've been using DropBox happily with Windows File Explorer for years.  I'm on Windows 11 and fully updated on the Windows and DropBox.  

I've recently hit a problem when I try to rename files or folders in DropBox.  The renaming happens, but then the spinning blue circle comes on, and after about 5s, File Explorer crashes.  When File Explorer restarts, the change has happened but I have to navigate all the way back to where I was working.  So nothing disastrous, but a real pain, and clearly shouldn't happen.  

This behaviour doesn't happen with non-DropBox files/folders.  

I have done a system file integrity check.  I have deleted and re-installed DropBox completely.  But the problem remains.  

My DropBox version is 220.4.4126.  The DropBox is nearly 100Gb in total, but there aren't any super-big files there.  

Any ideas how I might fix this?  

desktop
sync
Windows
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hi wetenhr, thanks for bringing this to our attention.

    If you quit the Dropbox desktop application entirely from the system tray, does the behavior occur again when renaming files and folders?

    This will help me to assist further!

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