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juncheng's avatar
juncheng
New member | Level 2
11 days ago

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch.

Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?

Desktop
Error Messages
Windows
  • D24X7's avatar
    D24X7
    New member | Level 1
    11 days ago

     I'm experiencing the same issue you're describing with Server 2019. After installing the LTS version synchronization starts again but stops after a while and Dropbox restarts. In my case, Dropbox has updated itself to v213.3.4380. That is not the LTS version (v210.5.4894) that was originally installed.

    • juncheng's avatar
      juncheng
      New member | Level 2
      11 days ago

      Yeah, I also found that after installing LTS version, it was automatically updated to the latest version or something and then the program stopped working.

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