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Forum Discussion
"A JavaScript error occurred in the main process"
Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture: Javascript error "Uncaught Exception: Error: \\?\C:\Program Files\WindowsApps\dropboxcapture_90.0.5.0_x64_wkt425jdc3sga\app\resource...\apex.node is not a valid Win32 application." etc. immediately appears every time. I haven't been able to fix this despite rebooting, Capture - Repair and Reset, and multiple re-downloads, removals, and re-installs of Capture.
Hello all,
We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture. For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂
I am having this same problem when trying to launch Dropbox Capture for the first time. It has never run successfully. The Dropbox app is installed on this system and works fine. Windows 10 Pro.
- Megan
Dropbox Staff
Hi James_GT_22, I'd be happy to help!
It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?
Let me know more!
This is on a personal laptop.
(We aren't sure what exactly lead to the error. I'm guessing from a description of events.)
Thanks for your help.
- Jay
Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?
