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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
I have had exactly the same problem in the last 72 hours. I have scanned from Epson WF-2860 printer/scanner for years, with data smoothly received in Epson Connect folder in Dropbox. Now the error message. I have reset everything to no avail. What has changed?
8th Day and i supose we are not going to get any compensation for it, even if Dropbox fixes their issue.
My subscription is ending soon so i will probably won't renew my subscription, anyway its the same price with other competitors.As per post below, problem has been resolved.
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
We have successfully used Epson Scan to Cloud to Dropbox folders for 2 years with 3 Epson printers. No more. I read and tried all the "fixes" with no long-term success. The best solution for me so far is to create a new folder in Dropbox and a new scan-to-cloud operation in Epson Connect, then set it up on each printer individually. It functions 50% of the time. Upon failure, I got an email from Epson: "Your scan data was received but not transferred to Dropbox."
CAUSE:
An error occurred during communication between Epson Connect and Dropbox.SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.I contacted both: Epson is a bot with the exact same response. Dropbox started with a bot but then got a real person. The answer: This is from an outside app that we have no control over. NOT SOLVE
- Mark
Super User II
Epson seemed to resolve this quite quickly (Brother, however, is a different matter), however Dropbox bot is right. It is not a Dropbox fault, it is an Epson one.
Try updating the software on your devices, the issue is that its out of date and using old API keys.
