Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to show in Safari, however it seems that after updating to Safari v13.0 this has stopped working. Any ideas for resolution would be gratefully received as Safari is my default browser. Cheers, Scott

Dropbox, can you explain why you've downgraded this functionality so?Is there a reason for it, because it doesn't seem hiding such an initially efficient option behind several clicks and pages is very user friendly. Would be great if you could give an actual explanation after people waited for several years for the fix of the option in Safari and you recently downgrading the functionality in Chrome with the new redesign. Or explain the thought process behind it. Instead of "investigating" the "issue" with individual users and not following up on those "investigations". Especially since it's not a bug or issue with the user, but a conscious designchoice Dropbox made. Frankly, I think all of us here would really love an update on where you stand in this. I've taken time and effort to explain and document the issue, and haven't heard anything back after you've requested that information from me.

If it’s so important and you’re actively working on it (for over a year), can you at least share with us what the root of the problem is? Some kind of setting or use of code within Safari? Is Apple somehow preventing you from showing the ‘open in finder’ button or does it prevent you from the functionality of the button and you had to disable it because of that?Can you provide any more information than the standard ‘we’re working on it’ we’ve been hearing for over a year?

Very frustrating indeed. Since Safari 13 (we are now at 14), Drobox functionality in this browser is severely crippled. Too bad to see these features gone, as I heavily relied on them. For a loyal paying Dropbox Business customer, this is very sad to experience. It works in Chrome, but no longer in Safari.

Outrageous that this is still an issue, close to 2 years in. "Open in Finder" is mission critical for many of us. Worked for years in Safari. Works fine in Chrome. What is the holdup here with getting this resolved?

Jay Ideally the entire community is updated on progress on this matter. I too have been (patiently) waiting for an update on this matter, and I am subscribed to this thread. While I think it's great that you're offering to contact a few recently-vocal members of the community about this matter, it is relevant to anyone who has macOS and looking to use Safari as part of their daily workflow alongside Dropbox. I am "stuck" using Chrome and only doing so in order to utilize Dropbox for Business. I imagine there are many folks like me, just watching this thread and waiting for an update. I fear taking the conversation offline won't be helpful to the broader community who are awaiting some kind of word on progress on this issue, even though we're not continually leaving comments asking for updates.

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

yuvrajgnlu
New member | Level 2
4 years ago
I am having the same issues with Safari 14. Chrome shows these two options, but safari doesnt. Dropbox clearly has not cared enough to fix this issue, even though it is being experienced by everyone. With the new Safari and Mac updates - a lot of people have left chrome and moved to Safari, but Dropbox has not cared even now to fix this!!

Also, FlashPlayer has reached its end of life - and adobe will be discontinuing flashplayer in Jan 2021. They had announced that three years ago: https://www.adobe.com/products/flashplayer/end-of-life.html So what happens now! With no flashplayer, how is dropbox planning to handle this? It is high time dropbox did something about this feature as it is very crucial for the quality of dropbox and our experience with it.
- Lusil
  Dropbox Staff
  4 years ago
  Hey everyone, thanks for all your questions on this.
  
  We're not expecting any impact on the deprecation of Flash Player as Dropbox isn't using it.
  
  I hope this helps puts your minds at ease, but if anything else comes up, just give us a shout. Cheers!
  - WildfireQueen
    Helpful | Level 7
    4 years ago
    What about the 'open in finder' issue? Is there any news on that? Like others I had to switch to Chrome as a main browser to efficiently use dropbox, since my collegues and I send each other a lot of dropbox links.
- Lusil
  Dropbox Staff
  4 years ago
  We don't have any further updates to share with you all at this point in time but, rest assured, we will get back to you as soon as we have any news.
  
  Don't hesitate to give us another nudge if you have any other questions in the meantime.
  
  Thank you all again for your patience and cooperation.
  - WildfireQueen
    Helpful | Level 7
    4 years ago
    Okay, but is there any process? Or aren’t you working on it? It’s a ticket from over a year ago, so any kind of update, however small, would be greatly appreciated. It seems like Dropbox is of the opinion this is apples fault and refuses to do anything to fix it, but maybe that’s just my perception.
WildfireQueen
Helpful | Level 7
6 years ago
As the subject says, the 'open in finder' option is not available when opening links in Safari -which is my standard browser-. I have the desktop app active, it's up-to-date and it's syncing. When opening links in Chrome, it does work.

I'm on MacOS Catalina 10.15, Safari Version 13.0.2 (15608.2.30.1.1) and Dropbox Version 84.4.170 (84.4.170).

Do I have to change a setting to get it to work or is it simply not available on Safari?

Thanks in advance.
- Daphne
  Dropbox Staff
  6 years ago
  Hello there WildfireQueen, hope you're doing well today!
  
  For this option to be available, you're browser needs to updated to the latest version but it also requires Flash Player 10 or later to be enabled on the browser too. Is it possible that you don't have this installed on the Safari?
  
  Also, you mentioned opening links, can you let me know if these are shared links to files that are within your Dropbox account? If so, any screenshots you can provide of this difference within Chrome and Safari would be much appreciated.
  
  Let me know what you find - thanks!
  - WildfireQueen
    Helpful | Level 7
    6 years ago
    Thanks! I've done the following things, but still I don't have the option of 'open in finder'.
    For this option to be available, you're browser needs to updated to the latest version
    Just updated to Catalina v10.15.1 and now my Safari is up to date as well (v13.0.3).
    but it also requires Flash Player 10 or later to be enabled on the browser too. Is it possible that you don't have this installed on the Safari?
    I didn't have it installed when you asked, but prior to updating I've installed the latest Flash Player (NPAPI-plug-in version 32.0.0.270). I've enabled it for the dropbox website (by default it's switched off) and restarted safari. I've checked again after the OS update and restart and it's still enabled for dropbox.com.
    Also, you mentioned opening links, can you let me know if these are shared links to files that are within your Dropbox account?
    Yes they are: I'm logged on to my dropbox account from work (both in browser and in finder). I do have selective sync, but the (.PNG) file in question is synced locally to my computer as well. The links are generated by right clicking a file and selecting 'copy link'.
    If so, any screenshots you can provide of this difference within Chrome and Safari would be much appreciated.
    Here they are:
    
    Safari:
    
    Chrome (same file, same link):
goldhill
New member | Level 2
5 years ago
Also experiencing this problem.

Clearly a bug!

Adding my thoughts on this thread so that hopefully it gets fixed soon and I get notified!
- SilviaA
  Explorer | Level 4
  5 years ago
  Same issue here, tried everything suggested. Reached out to Dropbox support and followed up 5 times with no answer whatsoever.
  Switched to Chrome, but definitely will consider replacing dropbbox for another service
  - Scott H.
    Collaborator | Level 9
    5 years ago
    Hi. Yes it’s still an issue for me and my work team too. We have been forced to move away from Safari to Chrome to maintain our workflow with Dropbox.
    
    Our Office is now pilot testing Office 365 with a OneDrive as a replacement to Dropbox. I’m sad about this but OneDrive works perfectly with Safari...
    
    Dropbox dropped the ball on this and perhaps don’t realise that it can be the small features that make or break a decision about continued use.
    
    All the best.
PR8
Helpful | Level 6
4 years ago
Having the Show In Finder and Open In Microsoft Word in Chrome and not in Safari requires us to take additional steps and additional time to use DB. This affects our efficiency and makes it more aggravating to work in DB. In our case our default browser is Safari so having to use Chrome takes extra steps. Please add these features to Safari as soon as you possibly can. Thanks.
Walter
Dropbox Staff
6 years ago
Hello Scott. Welcome to our Community!

As first -as I don't have Safari at handy right now- could you check if this happens on a private browsing window of Safari with no extensions or plugins running after you've cleared its cache first?

Let me know what you find and we'll take it from there Scott H.
- Scott H.
  Collaborator | Level 9
  6 years ago
  Hi Walter,
  
  Thanks for your prompt reply and for your help.
  
  Confirming that I have followed your instructions by emptying the Caches in Safari, disabled all extensions and opened a private browsing window.
  Unfortunately this produces the same results - "Show in Finder" and "Open in Word" not displayed.
  - Walter
    Dropbox Staff
    6 years ago
    Thanks for the swift response too Scott - it's much appreciated.
    
    As I'd like to dig a little deeper -and perhaps bring this under the attention of our experts- I just sent you a brief message to your Dropbox associated email address.
    
    At your earliest convenience, please take a look at your inbox and we'll take it from there.
    
    Thanks so much for your cooperation!
Scott H.
Collaborator | Level 9
6 years ago
Hi folks,

I'm still looking for a solution to this. Dropbox Advanced Support sent an email suggesting that this is likely to be an issue with a piece of third party software, however I'm not sure why they say this, what it could be of how to start to troubleshoot to identify this..
Any help would be greatly appreciated.
Scott
- Juunas
  Experienced | Level 12
  6 years ago
  Hi!
  I think this might have something to do with newest versions of Safari rigorously blocking Flash (which is required for the Open buttons to appear).
  You could double check that you have Flash installed, then make sure it's enabled for www.dropbox.com in Safari settings. This used to work at least on the previous Safari version, haven't tested on the new 13.0.1 version though.
  Joonas
  - Scott H.
    Collaborator | Level 9
    6 years ago
    Thanks Juunas and Walter for your help. I've tried everything you suggested but am still having the issue.
    
    Junnas - I've got Flash (ver32.0.0.255) installed and enabled for www.dropbox.com in nSafari settings. This used to work for me in previous Safari versions also but it seems not to be working in version 13.01 of Safari. Such a frustration.
    Thanks again for your help.
    Scott
eyeforty
New member | Level 2
3 years ago
Also interested in this. Using Safari v15.5. The show in finder option is appearing in chrome but not Safari.
- Hannah
  Dropbox Staff
  3 years ago
  Hey eyeforty, thanks for the nudge here.
  
  Do you perhaps see a 'Dropbox' option with a Dropbox icon next to it in these options in Safari?
  
  If so, can you please click on that, to see if that works?
  - eyeforty
    New member | Level 2
    3 years ago
    Thanks for the quick reply Hannah. Here's a screenshot of what I'm seeing. Am I missing something?