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Julian1234321's avatar
Julian1234321
New member | Level 1
7 days ago

Sharing a Dropbox link while using BombBomb tracking...

Hello, I am with BombBomb customer support and this was brought to my attention by a mutual customer. When sending an email from Gmail while using the BombBomb extension, the link is blocked. I have ...
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Neal Mc's avatar
Neal Mc
Icon for Community Manager rankCommunity Manager
3 days ago

Hi Julian1234321, Thank you for reaching out to us about this issue. I'm sorry to hear about the hassle both you and your customer are facing.

From what you've described, the core issue seems to be related to the URL being blocked (specifically a "bixel" link) when the BombBomb extension is active.

Unfortunately, we can't offer direct support for this issue on the Community as it seems that this is reliant on 3rd party software and so we would not be able to offer proper guidance at this time.

I would advise that you ask you developers to reach out to us directly so that they can troubleshoot this issue via the correct channels.

However if you have anymore information or need anything else, please do not hesitate to reach out.

  • Julian1234321's avatar
    Julian1234321
    New member | Level 1
    2 days ago

    Thank you Neal! Where can I have the developers reach out to you directly? If you would like, you can also let us know the correct channel to reach out to at support@bombbomb.com and put "Attention: Julian" in the subject line. Thank you!

    • Julian1234321's avatar
      Julian1234321
      New member | Level 1
      2 days ago

      Oops! Forgot to tag you by the way! Neal Mc 

      • Neal Mc's avatar
        Neal Mc
        Icon for Community Manager rankCommunity Manager
        2 days ago

        No problem at all!

        You can let your devs know that if they fill out this Developer form, we'll be able to investigate the issue internally for them.

        Let me know if you need anything else.

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