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Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.

 
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

  • valer2021's avatar
    valer2021
    Explorer | Level 4

    The same problem here. SRT UTF-8 subtitles are not visible after I loaded the file it Replay.

     

    Can you help?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hi valer2021 - sorry to hear about this.

       

      Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

       

      If you do, I'd appreciate a screenshot too. 

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4

    This is a global problem. Even in the same file, the same subtitles that were loaded before are now not loaded.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for posting this here, Fractal Tree!

       

      Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? 

       

      Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?

       

      If you haven't tried this already, please check a different browser, and let me know how it goes.

       

      This will help me guide you further.

      • valer2021's avatar
        valer2021
        Explorer | Level 4

        Hello!

         

        The same problem here. SRT subtitles are not visible after I loaded the file it Replay.

         

        Can you help?