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Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
Account Access
Account Settings
Dropbox Family
Security
sarah copland's avatar
sarah copland
Explorer | Level 4

Hi there,


Many thanks for your response and also apologies for my delay getting back to you.

 

See my comments in red below, any advice would be welcome!

 

  • A photocopy of your government-issued ID - e.g. passport?
  • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

Kind regards

 

Sarah Copland

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey sarah copland, how are you today? 

 

Would you mind replying back to the email my colleague has sent you? You'd need to reply back to him, in order to look into this closely, and with account specific info.

 

Thanks a lot!

  • sarah copland's avatar
    sarah copland
    Explorer | Level 4
    3 years ago

    Hi Jay Megan 

     


    Apologies for the delay

     

    I would be grateful if someone could respond to my last query please? (See below)

     

    Hi there,


    Many thanks for your response and also apologies for my delay getting back to you.

     

    See my comments in red below, any advice would be welcome!

     

    • A photocopy of your government-issued ID - e.g. passport?
    • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

    Kind regards

     

    Sarah Copland

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      In relation to your queries, a passport or driver's license might be applicable for this matter.

       

      The second item would be some sort of legal document stating you are able to control items owned by the deceased person, similar to power of attorney. A lawyer would be better placed to answer this question.

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