Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
Account Access
Account Settings
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mmenzies33's avatar
mmenzies33
Explorer | Level 3
3 years ago

Hi Hannah,

My wife and I are in the same situation as this person. My wife's father passed away and while clearing out their house I put all his documents/images/videos on HIS drop box account. I have the user name and password and was planning to download them when I got home. It took me some time to get to this and now when I try to log into his account it's using two-factor authentication and I can no longer access the email to retrieve the code. We have all his details and his account is even sharing some items on my account. My wife is also his executor. I read through the previous thread  but I was not able to see how to open a ticket from the links on the thread.

Wonder if you might be able to help us work through this.

Much appreciated.

Michael

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi mmenzies33, thanks for posting here! 

 

Could I send you an email, in order for us to have a closer look into this?

 

Keep me posted!

  • mmenzies33's avatar
    mmenzies33
    Explorer | Level 3
    3 years ago

    Yes of course. Can you send a dm through this system or should I post my email here?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi mmenzies33, no need to post your email.

       

      I just sent you an email to the Community-linked email address, I'll see you there.

       

      Thank you!

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