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Forum Discussion

Nick123's avatar
Nick123
New member | Level 1
3 hours ago

Paid for my Plus upgrade but the account didn't get upgraded

I bought the plus upgrade, but nothing changed. The money has been has been charged from my account though. 

Billing
Dropbox Plus
Payments
Plans
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 hours ago

    Hey Nick123, thanks for bringing this to our attention.

    How did you upgrade the account? Directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?

    Let me know and we'll go from there.

    • Nick123's avatar
      Nick123
      New member | Level 1
      2 hours ago

      I paid through the website. After I got a refund I tried again and now it worked. Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 hours ago

        Thanks for the update here, Nick.

        I'm happy to see that your issue was eventually resolved.

        Let us know if you need anything else!

         

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