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recut's avatar
recut
New member | Level 2
9 months ago
Solved

Account was cancelled since August 2021, reactivation now wants to charge me starting from 2021

My account was canceled since August 2021, I now chose to reactivate the account, but now it wants to charge me starting from 2021. Can someone explain how to rest the billing to the day I reactivate...
Billing
Payments
  • Nancy's avatar
    Nancy
    9 months ago

    Hey recut! Hope you don’t mind me jumping in. 

     

    I can see you’ve been in touch with our support team, as well. Since they have account visibility that we don’t here on the forum, I suggest continuing with them directly. I’ve also left them an internal note with your convo here and they should get back to you as soon as possible.

recut's avatar
recut
New member | Level 2
9 months ago

Here are the erroneous charges, my credit card got blocked, can you please have them undone.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey recut! Hope you don’t mind me jumping in. 

 

I can see you’ve been in touch with our support team, as well. Since they have account visibility that we don’t here on the forum, I suggest continuing with them directly. I’ve also left them an internal note with your convo here and they should get back to you as soon as possible.

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