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jack13berry's avatar
jack13berry
New member | Level 2
30 days ago

Billed for the last four years after cancelling the service.

I asked my husband to tell me recurring credit card charges and Dropbox came up for 11.99 per month. I did a search and saw that I cancelled the account 3 years and 11 months ago. I have an email pro...
Billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
30 days ago
jack13berry wrote:

I did a search and saw that I cancelled the account 3 years and 11 months ago. ... So is it a free account that charges money or a failure to cancel/delete a paid account ...

You likely have/had more than one account. Use the credit card charge lookup tool to verify the account you're paying for, and see if the email address shown matches the one where you received the cancellation.

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