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Forum Discussion
Billing Page Won't Load
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad bloc...
This is what I see.
Hannah
Dropbox Staff
Dropbox StaffHey impossiblefunky, thanks for bringing this to our attention.
Have you tried from a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
- Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.
The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue.- Megan
Hi impossiblefunky, interesting behavior.
Could I send you an email, in order for us to have a look?
Yes please! I sent an email earlier but haven't gotten a response.
[email removed as per Community Guidelines]
Tried private browsing, clearing my cache, clearing my cookies, turning off all plugins, going to three different computers on three different IP addresses, even tried doing it via my phone. This is not a browser issue.
I think I'm still being flagged as a Family account when I've been bounced back to a standard. This all happened when my friend ended his Family plan.
- Hannah
Hey impossiblefunky, I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there.
If you have any other Dropbox questions, please let us know.
Have a great day.
