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gareth harding's avatar
gareth harding
Explorer | Level 3
5 months ago

Business account gone - I got locked out and the account got downgraded

Hi For years I've had a Dropbox business account and last renewed in February for three members.  But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data ...
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gareth harding's avatar
gareth harding
Explorer | Level 3
5 months ago

Thanks for getting back.

I renewed for a year.

Team: Clear Europe
Transaction ID: Y2636TJCBM5F
Amount: €360
Licenses: 3
Account space: 3072 GB

gareth harding's avatar
gareth harding
Explorer | Level 3
5 months ago

It's very urgent I solve this problem, so if someone could phone me that would be perfect. I've put in several requests by form and bot. In Belgium, so am tomorrow best.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey gareth harding, phone support won't be available to you, as long as you're on the free plan, but you mentioned creating requests about this; do you have a ticket number?

    • gareth harding's avatar
      gareth harding
      Explorer | Level 3
      5 months ago

      I have a business account and paid for the year - proof sent above - but I am locked out because the credit card I used has expired ( I think.) So I just want to access my business account to update my credit card and continue with the plan I paid for. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hi gareth harding, if the account has already been downgraded to a Basic plan, this means that it wouldn't be possible to update the card details, since there wouldn't be any billing on the account to update. 

         

        You'll need to upgrade to a Dropbox team subscription using the normal method on the Dropbox site.

         

        Do you see any information about recent payments on this page?

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